About this policy
Thick as Thieves respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have.
In this policy, “Thick as Thieves”, “TAT”, “we”, “us” and “our” means The Trustee for Thick As Thieves Trust (ABN 32 315 497 026), 240 Inkerman Street, St Kilda East VIC 3183.
This policy applies to our website (thickasthieves.com.au), our events, our ticketing and presale sign-ups, our email and SMS lists, and our social media channels. We handle personal information in line with the Australian Privacy Principles and the Spam Act 2003 (Cth).
What we collect and how
We may collect:
- your name, email address, mobile number, postcode and date of birth
- your ticket purchase history and event attendance
- your marketing preferences and how you interact with our emails and SMS
- information about how you use our website and respond to our ads, collected through cookies and pixels
- anything else you choose to send us, such as messages or enquiries
We collect this when you:
- sign up for presale access or our mailing list, including on a partner’s landing page
- buy tickets through our ticketing partners, such as Moshtix
- visit our website or click on our ads
- enter a competition or giveaway
- contact us directly or message us on social media
If you don’t give us certain details, we may not be able to send you presale access or event updates.
How we use your information
We use your information to:
- give you presale access and let you know about upcoming events and releases
- send you news and marketing by email and SMS, where you’ve agreed to receive it
- process and manage tickets and entry to our events
- run competitions and giveaways
- understand our audience and improve our events, website and advertising
- show you relevant ads on platforms such as Facebook and Instagram
- respond to your enquiries
- meet our legal obligations
Marketing and unsubscribing
We only send you marketing emails and SMS if you’ve opted in. Every message we send identifies Thick as Thieves and includes a simple way to unsubscribe.
You can opt out at any time by:
- clicking “unsubscribe” in any of our emails
- replying STOP to any of our SMS
- emailing tamara@thickasthieves.com.au
We’ll process your request promptly. Unsubscribing from marketing won’t affect messages about tickets you’ve already bought, such as event changes or entry details.
Cookies, pixels and analytics
Our website and ticketing pages use cookies, pixels and similar tools to understand how people find and use our site, and to measure and improve our advertising. These include Google Analytics and the Meta Pixel and Conversions API.
These tools may collect information such as your device, browser, pages visited and actions taken, like buying a ticket. Meta and Google may use this to show you relevant ads.
You can block or delete cookies in your browser settings, and manage your ad preferences in your Facebook, Instagram and Google account settings. Some parts of our site may not work as well if cookies are disabled.
Who we share it with
We don’t sell your personal information. We share it only with:
- Service providers who help us run our business, including Moshtix (ticketing), Audience Republic (email and SMS), Meta (advertising), Google (analytics), Stape (ad data hosting), WordPress (our website) and Linktree. They may only use your information to provide their services to us.
- Co-promoters, when we run an event in partnership with another promoter. If you sign up for or buy tickets to a joint event, your details may be shared with that partner, who will handle them under their own privacy policy.
- Authorities, where the law requires it.
Keeping your information safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Access is limited to our team and the service providers listed above. We keep your information only as long as we need it, and delete or de-identify it when we no longer do.
Age requirement
Our events are strictly 18+. We don’t knowingly collect information from anyone under 18.
If we find we have, we’ll delete it.
Access, correction and complaints
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Just email us and we’ll respond within one week. If you have a concern about how we’ve handled your information, please contact us first so we can sort it out. We’ll acknowledge your complaint and aim to resolve it within one week. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Thick as Thieves 240 Inkerman Street, St Kilda East VIC 3183
tamara@thickasthieves.com.au
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.